TERMS OF USE AGREEMENT

This Terms of Use Agreement (hereinafter referred to as the "Agreement") governs the conditions of use for the website www.Varbilet.com (hereinafter referred to as the "VarbiletPortal"), owned by Yes Trade And Brokrage Eood, with its central office at ul. Vasil Levski No 11 A-9 Dulovo, Bulgaria, and registered with the Silistra tax office under Tax ID BG203717831 (hereinafter referred to as "Varbilet"), as well as the conditions for its affiliated subsidiaries. The conditions specified in this Agreement shall also apply if a different legal entity (a Varbilet subsidiary and/or affiliate) is designated as operating this portal and providing services for specific countries (domain names), Events, or Listings.

The following terms apply to Varbilet and every person using the VarbiletPortal. Varbilet provides an intermediation service (hereinafter referred to as the "Service") for all users who will utilize the VarbiletPortal. This service facilitates connections between individuals who hold the legal right to a digital asset/right/property (hereinafter referred to as a "Ticket") granting admission to public entertainment, competitions, concerts, theater, musicals, and similar events and performances, and who are authorized to provide these Tickets to third parties, whether for a fee or free of charge (for identification purposes only, hereinafter referred to as "Seller"), and individuals who voluntarily acquire or receive these products (for identification purposes only, hereinafter referred to as "Buyer"). The Seller and Buyer are collectively referred to as "Users" within the scope of this Agreement.

This Agreement specifies the rules, rights, obligations, and steps to be followed by Users during admission right, ticket, and electronic ticket sale/purchase/transfer transactions via the VarbiletPortal. By offering its services through the VarbiletPortal, Varbilet facilitates and enables the secure and accurate sale and purchase of documents related to events, as well as their economic procedure, while considering the Users. Varbilet does not transfer or participate in the transfer of the legal right to tickets between parties. Varbilet is not the owner, supplier, and/or possessor of any of the products mentioned in this and the preceding paragraphs, nor does it conduct their sale, rental, donation, or transfer between relevant responsible accounts; it is solely a platform that brings parties together.

1. GENERAL TERMS

By using any of the services offered on the VarbiletPortal, you acknowledge that you are subject to the following terms. By utilizing and continuing to use the service on the site, you are deemed to have read, understood, and agreed to be bound by these terms, affirming that you are over 18 years of age and possess the right, authority, and legal capacity to enter into an agreement under applicable laws.

Varbilet reserves the right to regulate and amend this Agreement. Amendments become effective on the date of their publication. In the event of a material change by Varbilet, these changes will be presented for User approval via a notification on the VarbiletPortal. Users acknowledge that if they do not approve/accept the terms, they will not be able to benefit from the services offered on the VarbiletPortal, and they retain the right to cancel their existing account/membership at any time. Accessing and reviewing content on the VarbiletPortal is free of charge. If a User wishes to utilize the intermediation services offered by Varbilet, they are obligated to pay the fees specified within this Agreement.

Users agree not to act contrary to existing laws and regulations, public morality, decency, and laws in their activities within the VarbiletPortal. Otherwise, the User causing the damage shall be responsible for any resulting damages, and Varbilet reserves the right to suspend or close such accounts, impose penalties, initiate legal proceedings where necessary, and claim compensation for damages. Unless otherwise specified, Varbilet will not assume the role of an arbitrator in disputes between Users.

Varbilet provides no guarantee regarding the transactions conducted through the Service provided on the VarbiletPortal and their outcomes, as these are subject to the Users' free will. By benefiting from the services provided under this Agreement, Users are deemed to have accepted these terms and exempt Varbilet from all liabilities regarding transaction outcomes, except for legally mandated responsibilities.

However, Varbilet is obligated to provide complete, accurate, and true information about the tickets offered for sale by Users. Nevertheless, Varbilet does not guarantee or control the accuracy or completeness of the statements and information shared by Users, nor does it guarantee or control that Users have the authority to sell/transfer the listed ticket, and it bears no responsibility in this regard. Varbilet does not guarantee that parties can resell a ticket after purchasing it from the site. Varbilet offers Assurance after parties complete a transaction. Users are advised to follow the press and other media related to the event to learn about any date changes or cancellations in a timely manner.

The Intermediation Service constitutes the subject of the intermediation agreement created between Varbilet and the Users of the VarbiletPortal, and completed upon the acceptance of these conditions. Through this Agreement, Varbilet establishes and is limited to a two-way relationship between the parties using the VarbiletPortal Service, and does not hold the status of a party to the contractual relationship established between the Users. Varbilet has the right to technically organize offers made by Users for display on the VarbiletPortal. Varbilet has the right to set ceiling and floor prices for listings concerning designated events or across all jurisdictions.

Users shall not directly contact other parties via email, phone, or social media with information obtained directly or indirectly from the VarbiletPortal, for the purpose of concluding agreements outside the VarbiletPortal. Users accept that in such cases, their access to existing services may be prevented.

Unless expressly approved by Varbilet, Users are prohibited from using data belonging to other parties accessed or acquired on the VarbiletPortal for any purpose other than the fulfillment of the Agreement. This data cannot be used for advertising, unsolicited emails, other unwanted communications, or matters exceeding the purpose of the VarbiletPortal, or for any other purposes. Varbilet does not recognize or approve the activities of ticket or admission right publishers without explicit consent. This includes affiliates, partners, or third parties distributing tickets, admission rights to events, or similar incentives. Varbilet reserves the right to disregard such transactions without incurring any liability.

In cases of force majeure events (natural disasters, strikes, war, epidemics, public interest, etc.) occurring globally or in the countries of the parties to this Agreement, the obligations of the parties may be suspended.

2. SPECIAL CONDITIONS

2.1. Membership (Registration), Duration, and Termination

To benefit from the services offered by Varbilet, Users must register on the VarbiletPortal. Upon completion of the registration process, the terms of the Agreement are accepted, and registration is free of charge.

The information requested in the current registration form on the VarbiletPortal (name, surname, email address, and mobile phone number) must be provided. This information is protected under our data protection policy, as detailed in the Privacy and Cookies Agreement. During the registration process, Users will be deemed to have given their consent to the processing of their data and to receive newsletters about current developments and offers; this consent can be withdrawn at any time.

When completing the registration form, a username matching the provided email address and a personal password are assigned. The User can change this password at any time. The User is personally responsible for transactions made with their username and password, and the security of this information is their own responsibility. All information provided during the membership process must be accurate, true, and complete. Accordingly, the User agrees that all information provided in the registration form is accurate. Furthermore, if there is any change in the provided information, it is the User's responsibility to update the information, and in any case, the User is personally responsible for any damage caused to Varbilet or third parties due to any false or incomplete notification.

Users are obligated to check their email addresses. The service is considered completed upon the delivery of the sold ticket to the specified email address, and in such cases, no refund request can be made. Varbilet is not responsible for Users' failure to check their emails or for providing incorrect information.

External users can purchase tickets without being a member of the site. During the purchase process, they can create a membership with the email address they provide, and all notifications will be sent to this email, and the ticket will be delivered. The User is responsible for the accuracy of the information they provide, and the site does not accept responsibility for incorrect information.

For external users who are not Varbilet members, after purchasing a ticket from the site, the purchased ticket will be sent to the email address specified by the user. The user is obliged to check their email address. The service is considered completed upon the delivery of the ticket to the specified email address, and in this case, no refund request can be made.

Members and purchasing third parties are obligated to regularly check the VarbiletPortal for notifications. All notifications to the parties will be made through the notification channels specified by the parties. All email correspondence or other communications between the parties are considered written evidence.

The contractual relationship between the intermediary service provider, Varbilet, and the parties begins with the activation of the membership account and/or the completion of a transaction on the VarbiletPortal. Parties may terminate their Varbilet memberships at any time.

The termination of Varbilet membership does not affect the agreements made by the parties through the VarbiletPortal. Upon account closure/cancellation/termination, the member will no longer be able to access their account and the data stored therein. In the event of a violation of these Terms of Use, legal regulations, or the rights of third parties, Varbilet has the right to take measures and actions to terminate the violation or eliminate its consequences. Such measures may include temporary or permanent blocking of individual content or buyer or seller accounts, or modification or removal of content. These measures may also take the form of warnings, suspension of use, or termination of participation and/or refusal of access. Varbilet will fully consider the legitimate interests of members and/or parties and the existing factors in the situation.

2.2. USER ACTIVITIES AND CONDITIONS

2.2.1. Information About the Ticket/Admission Document for the Event

Upon completion of the registration process, the Seller (the person wishing to list their ticket for sale) is obligated to accurately, truthfully, and thoroughly fill in all required fields in the form, including event location, date information, ticket type, potential restrictions on the ticket, and the desired price for this ticket, and notify the VarbiletPortal.

The User is obligated to provide Varbilet with a credit or debit card number whose expiration date is after the end of the event specified, so that Varbilet can deposit the transaction fee at the specified time. Possible payment methods are those listed in the sales form available on the VarbiletPortal.

2.2.2. Publication of the Listing

The publication of the parties' listing information on the VarbiletPortal grants Varbilet, and any partner and/or participating companies, the non-exclusive right to publish this information on their respective websites. By publishing the listing on the VarbiletPortal, the Seller accepts, declares, and undertakes that the transaction will occur under the specified conditions.

The publication of the listing signifies the creation of an intermediation service order for the Seller and the commencement of the Service transaction by Varbilet for the Seller. Upon the Buyer's acceptance of the listing, Varbilet will be entitled to its commission fee for the service provided. In the event of non-fulfillment of conditions and/or any situation that may arise regarding the transactions, Varbilet's service will not be affected, and the service will be considered fulfilled. Furthermore, Varbilet reserves the right to impose penalties and/or seek recourse for situations that are unfavorable and detrimental to Varbilet due to Users (e.g., non-payment).

2.2.3. Validity or Legality Period of Published Offers

Generally, the validity periods of documents/tickets vary depending on the dates of the events to which they belong.

Notwithstanding the foregoing, for some events, the validity date of offers may vary due to situations beyond Varbilet's service provision. In such cases, Varbilet will inform Users about changes in the validity period of offers once it is assured of the validity of these situations.

2.2.4. Free Publication

The Seller User's offer will be published free of charge. Varbilet will charge a service fee in the event of the sale of the said ticket/document. In any case, the conditions specified in Section 2.2.10. of this Agreement remain valid, and the specified penalty will be applied if the Seller fails to comply with the conditions.

2.2.5. Credit or Debit Card

If the publication of a listing is requested, the User shares a credit or debit card number with Varbilet, which will be sent to the secure card storage infrastructure of banks, and whose expiration date is after the end of the specified event. According to the Terms of Use stated herein, by providing this number, the User fully authorizes Varbilet to cover fees and debts arising from ticket sales and services provided by Varbilet.

Users agree to indemnify Varbilet against third-party claims of infringement concerning the tickets and other content they provide on the VarbiletPortal. This does not apply if the User is not responsible for the infringement. In the event of third-party claims, the User is obligated to provide Varbilet with the necessary information and support.

2.2.6. Taxes on the Sale of Admission Document/Ticket to the Event

It is the Seller's responsibility to determine the necessary tax type and amount and add it to the final sales price if the transaction of the tickets/admission documents offered involves any tax. These taxes include the Value Added Tax collected from Users by Varbilet for the intermediation service provided to Service Users.

2.2.7. Determination of Listing Price by Seller

The publication of the listing in accordance with these Terms of Use also includes the Seller specifying the income they wish to obtain from this transaction. The User Seller is obligated to state the aforementioned price when filling out the sales form on the Internet Portal. The determination of the price is solely the Seller's responsibility; Varbilet has no influence in this process.

Accordingly, the Seller is free to determine the price, but must also consider the transaction taxes specified in Section 2.2.6. and the service fee provided by Varbilet, which will be explained in Section 2.2.8. The Seller may readjust the price stated in their offer at any time until a Buyer purchases their offer.

2.2.8. Service Fee for Ticket Sales

Varbilet charges an intermediation service fee for transactions made through the VarbiletPortal. The cost of this service is determined variably as a service fee amount based on the Seller's listing price and the Buyer's purchase price.

2.2.9. Seller's Responsibilities

From the first email in which Varbilet notifies the Seller that their ticket sale is confirmed or pending, the listing cannot be withdrawn or edited. The Seller is obligated to make the tickets available for the Buyer's use. Once the transaction is confirmed by the Buyer, Varbilet sends an email to the Seller confirming the sale, and the Seller is obligated to complete the transaction in a way that allows the Buyer to benefit from the purchased tickets.

Except for the cancellation of the event, sold tickets are neither canceled, changed, nor refunded after the sale transaction. A Buyer's cancellation request can only occur with the Seller's acceptance, but in this case, the service fee will not be refunded.

Varbilet has no responsibility for changes in location, date, or the condition of the venue where the event will be held, which may occur after the sale of tickets.

2.2.10. Non-fulfillment of Seller's Responsibilities and Penalties

For all tickets whose sales could not be realized due to the Seller Users' non-compliance with the terms specified in this Agreement or any error originating from them, Varbilet will impose a financial penalty on sellers as administrative expenses for sanction purposes. These prices include the expenses incurred by Varbilet for resolving orders that could not be fully completed. These penalties are intended to demonstrate the seriousness of the platform and to eliminate arbitrary behavior. Users are deemed to have accepted this situation by conducting transactions on the VarbiletPortal. Furthermore, Varbilet has the authority to close the accounts of sellers who repeatedly violate the rules or fail to fulfill the terms.

The aforementioned penalties will be applied to sellers in the event of the following situations, without being limited to those listed here:

Sending tickets for any event later than the maximum period determined by Varbilet;
Sending a different ticket than the one published, even if the Seller believes this ticket is the same as or better than the published one, the penalty will apply;
Varbilet being forced to refund or reimburse the buyer due to the Seller's failure to complete the transaction;

The penalties applied by Varbilet to sellers are always financial penalties. This fee will be covered through the payment method provided by the Seller as a guarantee for the sale or through accumulated sales fees to be paid to the Seller.

In cases where the compensation obligation cannot be met with the credit card defined by the User during registration and/or the internal balance, Varbilet has the right to record these amounts as income in subsequent transactions made by the same User. This situation is hereby pre-accepted, declared, and undertaken by the Users. The available balance can always be withdrawn to your registered account via the Varbiletportal.

In the event that the Seller commits the following violations, the administrative expense penalty, regardless of the form of application, will be automatically carried out by Varbilet;

Delivery times for tickets and penalties for late delivery:

a. Delivery times for Passolig tickets: * For tickets sold before the Passolig transfer system opens, the delivery time is the first 24 hours after the system opens. * For sales made after the Passolig transfer system opens, the delivery time is the first 12 hours following the sale. * For sales made after the Passolig transfer system opens and up to 2 days before the event date, the delivery time is 3 hours. * For sales made on the day of the event while the Passolig transfer system is open, the delivery time is 1 hour.

b. For all tickets other than Passolig, the last delivery date specified within the event is taken as the basis.

The periods mentioned above apply only to the seller, and the buyer cannot make claims or complaints based on these periods. A penalty will be automatically applied to the Seller for each late-delivered ticket. The late delivery penalty is determined as the ticket sales price decided by the Seller, not less than 10% of the sales price. If these specified periods are not complied with, the aforementioned penalties will be deducted from the Seller's credit card or from their outstanding balance within the system.

Users are responsible for complying with the rules set by institutions, clubs, federations, or external organizers (which may vary by country) according to the requirements of the country where they perform sales and purchases on the VarbiletPortal. Varbilet is only obliged to provide (transfer, transmit) the ticket in this regard. It is the Users' responsibility to meet the requirements (e.g., account activation, accuracy of information, downloading the necessary application for ticket transfer). At this point, for any reason whatsoever, Varbilet will not accept responsibility for any problems arising from user error and/or insufficient information (e.g., banning, account locking, inability to enter the event due to this, unavailability of the platform where the ticket will be uploaded, etc., but not limited to these). Country-specific rules and practices may vary for each event available on the VarbiletPortal, and the user is obligated to follow all of these and fulfill the requirements. Otherwise, in the event of a transfer failure and/or inability to enter the event due to user error, Varbilet will have no responsibility in this regard, and in this case, since it does not originate from seller and/or Varbilet error, no refund will be made, and the service will be deemed completed. Within the scope of this agreement, users accept, declare, and undertake that they are aware of this information. All users are kindly requested to pay attention to this matter.

Penalties applied to incorrectly sent tickets accepted by the Buyer:

If a different ticket is sent instead of the ticket specified in the listing, and if deemed valid and appropriate by Varbilet, Varbilet will apply an incorrect ticket penalty equal to the discount applied to the Buyer. This fee will be applied as a compensation fee by Varbilet and will be determined and directly refunded to the Buyer.

In this case, the Seller will receive the sales price excluding the necessary sales commission fee and, if necessary, the discount to be made to the buyer.

A delivery is considered incorrect if the following situations occur:

The ticket purchased by the Buyer is in a lower category (position/value) than the advertised category;
Seats that obstruct the audience's view of the area;
Sending tickets belonging to different places (in a single listing) that were published as adjacent (applicable under conditions where adjacent sales can exist);
Failure to clearly state ticket restrictions in the listing, if any.
Tickets located in a different category than shown on the map on the sales page;

When applying the above situations, the category and sections on the map within the VarbiletPortal will be taken as a basis. Therefore, listings and advertised tickets should be published according to the section and categories of the event publisher's Internet Portal map and subsequently the VarbiletPortal's map. If there is no map, the seating arrangement determined by the Event publisher will be taken as a basis.

Failed Order Penalty:

Varbilet considers an order to be failed if the following situations occur:

Tickets not sent
Tickets not sent on time
Tickets not identical to those specified in the listing

If the Seller does not send the ticket or if Varbilet is forced to refund the buyer or redirect them to another seller, the seller will not receive the money for the said sale and undertakes to pay Varbilet the financial penalty specified in the agreement for the failed order.

The failed delivery penalty is at least 30% of the advertised sales amount. If these specified periods are not complied with, the aforementioned penalties will be deducted from the Seller's credit card or from their outstanding balance within the system.

To receive a refund for a failed order, the Buyer is obligated to return the incorrect ticket to Varbilet. Otherwise, the right to claim will be forfeited. In other cases, the decision-making authority rests with Varbilet.

2.2.11. Sending Tickets by the Seller User

The Seller user is solely responsible for the delivery of the tickets they have sold. They are obligated to consider that different institutions follow different procedures for electronic tickets, and the delivery time may vary accordingly.

WARNINGS REGARDING PASSO AND PASSOLIG SYSTEM

By proceeding with a transaction on the VarbiletPortal within the scope of this agreement, you acknowledge, declare, and undertake that you fully meet the following conditions for sending tickets via the Passolig System and that you are obligated to confirm this information, and that all responsibility lies with the buyer. You also accept that Varbilet and the VarbiletPortal have no obligation regarding any issues, ticket upload failures, cancellations, or refunds that may arise if the following conditions are not met. Please ensure that you meet the following conditions to benefit from the services under this agreement.

By making a transaction through the VarbiletPortal within the scope of this agreement, you undertake that:

Your Passo.com.tr login details are up-to-date.
Your Passolig card is linked to your Passo.com.tr account.
You have a Passolig membership.
The country and identity/passport number used when creating your Passolig membership are exactly the same as the real/existing ones.
You have a Passolig membership with the correct team logo (the Passolig membership with the logo of the team whose match ticket you are requesting).
Your Passolig e-ticket duration is valid and up-to-date.

In case of missing information, inconsistency, and/or error in the provided information, and if the delivery process cannot be completed solely for the reasons mentioned above (including but not limited to inability to upload, loss of rights by the buyer, and any other issues that may arise), the buyer party has no right to refund, claim, or litigation against Varbilet. By accepting this agreement, the buyer pre-accepts, declares, and undertakes that all confirmation and control obligations regarding these matters rest with them, that no refund will be made in case of loss of rights for the stated reason, and that they have been informed about this matter.

If you experience a problem as described above, you must immediately contact the VarbiletPortal support units and make a request. The Varbilet team is obligated to immediately notify the seller of the situation. Depending on the seller's available resources, a re-delivery of the problematic ticket may be arranged. However, all authority, rights, and determinations regarding re-delivery are solely related to the seller, and Varbilet has no responsibility as the seller has the authority to act and make decisions without any obligation for cancellation, refund, and/or legal responsibility.

Finally, we inform you of the necessity to be careful not to log in to passo.com.tr or change the password before the ticket you requested from the seller is delivered.

Varbilet cannot check whether the delivery has been received and reserves the right to apply penalties for unsuccessful sales to the seller.

2.2.12. Electronic Tickets (E-Tickets)

If the Seller fails to send or upload the correct tickets as described in the offer, Varbilet will charge them the relevant penalties based on the failed delivery. If the Seller uploads an invalid PDF file (or a file in another format), this will lead to the cancellation of the sale, and the relevant administrative fees will be collected from the Seller.

For e-tickets sent as external transfers through institutions' own systems, the seller must ensure that they are sent to the correct email address and accepted through the relevant institution's/team's/organizer's account on their own website for that email address.

2.2.13. Payment of Transaction Fee to the Seller

If the transaction is successfully completed, Varbilet will make the payment to the Seller via the payment method specified by them when publishing the listing. The User is responsible for confirming the accuracy of the payment method. The Seller will be paid the price determined by themselves, as explained in Section 2.2.7. of this document.

2.2.14. Date and Conditions of Payment to the Seller

Accounts for ended events are closed within a maximum of 15 days. For tickets sold for these events, Varbilet will issue the payment instruction within a maximum of 10 business days after this date. The time it takes for the Seller to receive the payment will vary according to the payment method they have previously chosen.

2.2.15. Closing an Existing User Account on Varbilet:

Varbilet has the right to accept and exclude users on its platform. Any user who does not comply with the terms specified here may be removed from this platform. When closing their account, the user must complete all unfinished orders. Varbilet has the right to cancel the Seller's sales when the account is closed. Upon completion of the account closure process, Varbilet will deliver all receivables to the Seller after applying the necessary penalties.

3. PURCHASE

3.1. Acceptance of Listing and Refund Procedures

An onus is on the buyer wishing to purchase an admission right/ticket for an event offered for sale to accept all the Terms of Use specified herein. The buyer's acceptance of the terms of the listing they are interested in signifies their acceptance of the price set by the seller (which may vary as each seller determines their own price) and Varbilet's intermediation service fee as explained in Section 3.3. of this document.

Except for event cancellation, tickets sold are not subject to cancellation, alteration, or refund after the sale transaction.

All sales are final. Varbilet bears no responsibility for changes in location, date, the condition of the venue where the event will be held, or event cancellation that may occur after the sale. Upon acceptance of the listing, Varbilet's intermediation service process begins for the buyer. By accepting the listing, the buyer authorizes Varbilet to collect the total transaction fee, including the Value Added Tax (VAT) applied to Varbilet's intermediation service at the time of purchase, via the payment method specified during the purchase process. These matters are explained in the agreement.

If an event is postponed and rescheduled, you may use your tickets on the rescheduled date or list them for sale on the VarbiletPortal at the permitted time. We do not offer refunds for postponed or rescheduled events, partially fulfilled performances, or changes in venue, date, row, or time. If an event is canceled and not rescheduled, you will receive a full refund.

If you have an issue with your order, please open a request or contact Varbilet as soon as possible by sending your request with your order number to [email protected] or through our support channels. We suspend the transfer of money to the seller until we confirm that the tickets have arrived on time. Therefore, requests must be opened promptly. Otherwise, no responsibility is accepted.

3.2. Confirmation and Delivery of Sale

In case of confirmation or pending status of any sale, Varbilet will send a confirmation message containing the transaction details to the email address and/or phone number provided by the Buyer.

This message will serve as proof of the transaction between the Seller and the Buyer, and the records kept by Varbilet constitute exclusive evidence. If the Buyer cannot attend the event, they may list the ticket/admission right they purchased (only for certain events) on the VarbiletPortal using the Service. If the Seller withdraws from the sale under the conditions specified in this document, and as long as possible, Varbilet will complete the sale by sending the Buyer a ticket/admission right that combines better conditions, excluding the right of withdrawal. If sending these tickets is not possible, Varbilet will refund the Buyer the fee they previously paid via the payment method used during the purchase.

3.3. Price of Admission Documents/Tickets for the Buyer

The prices available on the VarbiletPortal consist of the fixed listing price determined by the Seller for the ticket sale and the intermediation service fee charged by Varbilet. The fixed listing price determined by the Seller is the price displayed on the VarbiletPortal for a listing created by the Seller for any event, in accordance with the Terms of Use in this document.

The service fee is the fee collected by Varbilet resulting from the Buyer's use of the VarbiletPortal. How this price is determined is explained in the following paragraph.

3.4. Intermediation Service Fee Applied to Ticket Purchases

Varbilet charges an intermediation service fee for transactions made through the VarbiletPortal. The cost of this service is variably determined as a service fee amount based on the Seller's listing price and the buyer's purchase price.

The delivery of tickets is dependent on the accuracy of the information provided by the Buyer and their availability to receive the delivery. Otherwise, Varbilet has no responsibility or liability.

4. GUARANTEE OFFERED BY Varbilet

Varbilet guarantees confidentiality and security in all transactions for its Service users, along with end-to-end encryption for the privacy of provided information. All transactions are processed using the technological infrastructure of entirely secure and reliable financial institutions.

Varbilet informs users that it has agreements with third-party financial institutions to process payments on the VarbiletPortal. These institutions are independent of Varbilet. Varbilet guarantees users the ability to safely sell and purchase their tickets.

4.1. Guarantee for Sellers

Ticket prices are determined by the selling users. You can adjust ticket listing prices as often as you wish before your tickets are sold. If you are unable to adjust a ticket listing price before tickets are sold, please contact Varbilet Support for assistance ([email protected]).

Varbilet guarantees to collect the payments for all successfully completed transactions on behalf of the Seller user by applying these Terms of Use. You will be paid for all tickets you sell and deliver in accordance with the Varbilet User Agreement and all policies.

Varbilet guarantees to carry out the delivery process of admission rights/tickets, unless this process is subject to the specific responsibility or request of the users themselves.

Varbilet guarantees the Seller the right to change the prices of published tickets or withdraw a ticket until the moment Varbilet notifies them via email that their ticket sale is confirmed or pending.

4.2. Guarantee for Buyers

Varbilet will provide all possible services and support to the Buyer to ensure that valid tickets are delivered to them in a way that allows them to attend the event on time, and to provide a reliable, secure, and transparent service.

In cases where these situations are pre-approved and the conditions specified in the above paragraph are not met, as far as possible, Varbilet will complete the sale by sending the Buyer a ticket/tickets that combine better conditions, excluding the right of withdrawal, if applicable. If sending these tickets is not possible, Varbilet will refund the Buyer the fee they previously paid via the payment method used during the purchase. In all such cases, the decision-making authority rests with Varbilet.

In the event of an event cancellation, Varbilet guarantees to refund the money for the sale. For an event to be considered canceled, an official announcement must be made by the event organizers, a new date must not be given for the same event, and the organizer must refund the ticket money.

Varbilet is not responsible in any way for any changes that may occur in the event, or for the behavior or errors of any artists and event organizers.

5. RIGHT OF WITHDRAWAL

For electronic tickets, there is no right of withdrawal due to limitations in changing ticket/admission right prices and withdrawal in case of demand, and because the ticket becomes specific to the buyer user.

General information regarding general conditions can be found here: https://europa.eu/youreurope/citizens/consumers/shopping/guarantees-returns/index_en.htm

6. PROMOTIONAL OFFERS

Varbilet may offer promotions or discounts on service fees, the terms and scope of which will be duly announced on the website and will always be intentionally determined. All these rights belong to Varbilet, and users have no disposition authority in this regard.

7. NOTIFICATIONS-NEWS

To ensure better and secure communication, all communications between Varbilet and users (Buyer or Seller) will be conducted in writing via email. These emails will serve as proof of the services or executions provided by Varbilet for Users. In addition to email, messaging applications and an emergency message service for urgent situations will also be used to provide better service to users. However, in some special cases, to establish quicker communication, Varbilet will first contact the User by phone at the number specified in the registration form and also send this notification via email.

In any case, confirmation emails regarding offers published by the Seller and offers accepted by the Buyer will always be sent by Varbilet to their previously provided valid (not to be confirmed) email addresses. All notifications sent by Users to Varbilet will be considered valid as long as they are sent to [email protected].

Notifications and news sent by Varbilet to the User will be considered valid as long as they are carried out in the following ways:

Sending an email to the address specified by the User in the registration form;
Notifying the User by calling them on the number specified in the registration form;
Urgent messages sent by Varbilet to its users via the Varbilet Support Center during the Service.

Thus, all notifications and news sent by Varbilet to the communication addresses provided by the User through the methods mentioned above will be considered correctly performed and valid. The communication information provided by the User to Varbilet is accepted as correct and definite, and it is the User's responsibility to inform Varbilet of any changes in this information. Accordingly, Varbilet does not accept responsibility if the user cannot be reached through the communication tools mentioned above to resolve any problem or error that occurs for any reason, and if the problems cannot be resolved. It is the Users' obligation to be reachable.

With our aim to provide a safe and fair platform for parties using the VarbiletPortal and to enable parties to create events and listings independently of Varbilet, you can report content you believe may violate our rules or legal requirements to [email protected].

8. OBLIGATION TO USE THE VarbiletPORTAL AND SERVICES CORRECTLY

When using the VarbiletPortal and the services offered therein, the User is obliged to comply with the Terms of Use described herein, the Laws, and all other notifications, warnings, and modes of use communicated to them, as well as general moral rules, and to use them in a way that does not disrupt public order. Users agree that they will not attempt to access the VarbiletPortal by any method other than a standard web browser on their computers or mobile devices. Furthermore, they accept, declare, and undertake not to damage, disable, overload, disrupt, and/or interfere with the use of the VarbiletPortal by other users. The User cannot use the Service in a way that harms the rights and interests of third parties; furthermore, they must avoid any use that would prevent, damage, overload, or disrupt (hack) the normal operation of computers belonging to Varbilet, other Users, or any internet user (hardware, software), including documents, archives, and all kinds of data stored on these computers, and the Service.

8.1. Obligation to Use Content Correctly

In accordance with the above, the User has the right to use the content provided to users on the VarbiletPortal by complying with the Terms of Use described herein, the Laws, and all other notifications, warnings, and modes of use communicated to them, as well as general moral rules, and to use them in a way that does not disrupt public order.

This content is listed as follows, but this list is not exhaustive: written documents, images, graphics, icons, technology, software, links, other audio and visual content, graphic design, and source code (hereinafter referred to as "Content"). Specifically, the User is obligated to avoid the following behaviors:

Modifying, copying, making available in any way, or distributing Content without the permission of the rights holder or without legal possibility;
Deleting, modifying, or rearranging copyright or other identifying information belonging to Varbilet or its holders from digital media or any technical means used for their identification.

Users are obligated to refrain from acquiring Content, or even attempting to acquire it, except through the methods and procedures provided to them as appropriate, or specified on the web pages where the Content is located, or generally used on the Internet, and which do not pose a risk of damage to the Content, the VarbiletPortal, and/or the Service.

Users declare, accept, and undertake not to access, use, or damage the data and private programs and files of the VarbiletPortal and other users without authorization, by using the control panel/ftp/telnet/ssh, etc. access assigned to them. All resulting responsibility rests with the users performing this action.

8.2. Creating Links (Connections) Granting Access to the Web Pages and Services of the Internet Portal

Users or other persons who wish to create a link (hereinafter referred to as "Link") between their own web pages and the VarbiletPortal must comply with the following conditions:

The Link shall only provide access to the entry page of the Internet Portal, but shall in no way copy them;
No frames shall be created on the pages of the VarbiletPortal;
No false or misleading information or statements shall be made about Varbilet, its managers, employees, the Services offered by the VarbiletPortal, and its web pages;
Except for those contained within the Link itself, the web page creating the Link with Varbilet cannot use any brand, trade name, company-representing mark, title, logo, slogan, or any distinguishing symbol belonging to Varbilet.
The appearance, position, and other aspects of the Link cannot be used in a way that would reduce or damage the reputation associated with Varbilet's name and brand.
If the User selects the link, the link will display the VarbiletPortal in full screen, separately from the website where the link is located, and will not be displayed within a frame on the page of the site providing the link.
The linked web page cannot contain any posts or notifications that are contrary to general morality, socially accepted rules, disruptive to public order, harmful to the rights of third parties, or illegal.
The web page creating the Link has no relationship with Varbilet, and the content or services on this page have no connection with Varbilet.

Varbilet reserves the right to revoke link permission at any time at its sole discretion.

9. INTELLECTUAL - INDUSTRIAL PROPERTY

All brands, trade names, or distinguishing symbols on the VarbiletPortal belong to Varbilet, and Users' access to or use of the VarbiletPortal and/or Service does not grant them any rights over the aforementioned brands, trade names, and/or distinguishing symbols.

The Content is the intellectual property of Varbilet. Users do not have the right to operate any existing or potential intellectual property related to the aforementioned content due to these Terms of Use, except as necessary for the correct use of the Service and the VarbiletPortal.

Varbilet and/or those licensed by Varbilet are the sole and exclusive owners of the VarbiletPortal and the Content. The User agrees not to reproduce, copy, sell, resell, or use any part of the Website or Content for their own benefit for any commercial purpose, except as expressly permitted in writing by Varbilet. Users declare and undertake that Varbilet is the sole owner of all rights, titles, and interests in the VarbiletPortal and/or Content. All forms of use not expressly stated in this Agreement regarding the use of the VarbiletPortal and/or Content are prohibited.

All trademarks, trade names, or distinguishing marks of any kind appearing on the Website are the property of Varbilet or third parties, therefore, the use of the Website or access to the Website and/or Services does not attribute any right over the said trademarks, trade names and/or distinguishing marks to the User.

Furthermore, the Content is the intellectual property of Varbilet or third parties and cannot be deemed to have been transferred to the User, nor can any of the rights of use existing or that may exist over the said Content beyond what is strictly necessary for the correct use of the website and the Services, be transferred by virtue of what is stated in these Terms of Use.

10. DISCLAIMER OF WARRANTIES AND LIABILITY:

10.1. Disclaimer of Warranty and Liability Arising from the Operation of Varbiletportal and Services:

Varbilet is absolutely not responsible for malfunctions arising from the systems of organizers, clubs (including but not limited to these), and ticket sales sites, and for any loss of rights that may arise from them.

Varbilet does not guarantee the continuity and availability of the operation of the VarbiletPortal and Services. As far as possible, Varbilet will inform users of any malfunctions that may occur in the operation of the VarbiletPortal and Service. Varbilet does not guarantee infallibility, nor does it guarantee that Users can use the VarbiletPortal and Services correctly, or that they can access the different internet pages that constitute and are served by the VarbiletPortal. Varbilet, to the extent permitted by law, is not responsible for any damage or disruption that may arise from the disruption of the internet page and services, nor for any infringement of rights attributed by Users to the infallibility of the web page and services, nor for problems experienced by users in accessing different internet pages of the VarbiletPortal or other internet pages served. Varbilet, to the maximum extent permitted by law, disclaims all liability, whether contractual, tortious (including negligence), strict liability, or based on any other legal theory, and despite Varbilet's warning of the possibility of damage, disclaims all damages, including but not limited to indirect, incidental, consequential, or special damages arising from or in any way connected with access to the internet site, its content, or services advertised or sold through the internet site, and informs the parties that it has no responsibility in these matters.

10.2. Disclaimer of Warranty and Liability Arising from Content

Varbilet does not guarantee the accuracy, precision, completeness, or topicality of the Content. Varbilet is not responsible for any problems or disruptions that may arise from the Content not being accurate, precise, complete, and/or topical.

10.3. Disclaimer of All Liability and Warranty Arising from Users' Use of the Internet Portal, Content, and Services

Varbilet does not control, and is not obligated to control, the ways in which Users use the VarbiletPortal, Services, and Content. In particular, Varbilet does not guarantee that Users will use the VarbiletPortal, Services, and Content in compliance with these Terms of Use or in a careful and prudent manner. Varbilet does not control, and is not obligated to control, the identity of Users and the accuracy, scope, precision, validity, and scope of the user information they provide to other Users. However, sellers must share their full addresses to receive their earnings and verify their identities and that they are real persons through a service provided by an accredited third-party institution. This service is available within the Varbilet user profile.

Varbilet is not responsible for any damage or inconvenience arising from the use of content and services by users or from incomplete, incorrect, or invalid information provided by users to other users; similarly, and in particular, Varbilet is not responsible for any damage or inconvenience that may arise from any user impersonating another third party during any communication on the VarbiletPortal. All users benefiting from these services accept, declare, and undertake that Varbilet is an intermediary service provider and that all responsibility belongs to the parties themselves.

For online dispute resolution, you can access the EU Commission platform at: www.ec.europa.eu/consumers/odr.

11. SEVERABILITY OF THE AGREEMENT

Even if any part of this agreement is invalidated by legal authorities, the other provisions will remain in force.

12. FINAL PROVISIONS

The Seller may use the shipping options offered on the VarbiletPortal.

As proof of shipment, the Seller is obligated to keep visual and/or video documentation of the shipment and, upon request, provide this information to Varbilet for 6 months after the Event. Information regarding the shipment of sold tickets must also be added to the relevant section of the Seller's Varbilet account.

When a Seller publishes a listing, they must provide information indicating whether they have the ticket in hand. If the Seller has not yet received the tickets, the In-Hand Date must be specified. The In-Hand Date refers to the date the Seller expects or is expected to receive the tickets. If the In-Hand Date and time change, the Seller is obligated to correct this information by updating the listing. Varbilet may always determine the latest In-Hand Date and time for specific Events and tournaments based on publicly available information. Varbilet will inform the Seller about such a change.

The Buyer and Seller may mutually agree to cancel the full order or a part of any order and refund the full amount (excluding Varbilet fees) or a portion thereof. Such a refund can be initiated by the Seller in accordance with mutual agreement.

If the Event is postponed to another date or will take place at another venue (including the rescheduling of a canceled Event), the purchase is still valid, but the ticket(s) must be valid for the new date and/or venue. In such a case, the Seller, upon request, must prove that the original tickets are no longer valid and that there are no options related to this with the Event organizer.

13. DISPUTES AND EVIDENCE

The Dulovo Courts are authorized for the resolution of disputes arising from this agreement. Users declare and undertake that they accept the information, documents, correspondence, emails, ledgers, and all legal records kept by Varbilet as unilateral and conclusive evidence in accordance with Bulgarian laws in disputes that may arise from this agreement.